Returns & Exchanges | Coco by ZSJ (INTL)
We want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unworn and unwashed items with original tags attached. Please note that international shipping costs for returns are the responsibility of the customer unless the item is defective.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals are intact.
Ship the Item
Affix the provided shipping label or use your preferred international carrier to send the package to our global distribution center.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing