Frequently Asked Questions
Everything you need to know about shopping with Coco by ZSJ (INTL).
How long does international shipping take?
Standard international shipping typically takes 7-14 business days depending on your location. Express shipping options are available at checkout for faster delivery within 3-5 business days.
What is your return policy for international orders?
We offer a 30-day return window for all items in their original, unworn condition with tags attached. Please note that customers are responsible for international return shipping costs unless the item is defective.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements in both centimeters and inches. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Will I have to pay customs duties or taxes?
Customs duties and import taxes are determined by your local government and are the responsibility of the recipient. These fees are not included in our shipping costs and are collected upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.